TERMS AND CONDITIONS OF USE AND OF PURCHASE

WEBSITE OWNERSHIP

 

The website https://www.sentesenasnaturais.pt/ is the property of Joana Estêvão and of Sente Senas Naturais, with the permanent address at R. Guiomar Torresão n43 4 Esq, 1500-340, Lisbon, Portugal.

BINDING OF TERMS AND UPDATE OF TERMS

By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by our terms.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that the terms and conditions have been updated. Your continued use of the website or our service after any such change constitutes your acceptance of the new terms. If you do not agree to any of these terms or any future version of the terms, do not use or access (or continue to access) the website or the service.

ACCESS

The website www.sentesenasnaturais.pt should only be used for private purposes of its visitors. We cannot assume responsibility for any links to www.sentesenasnaturais.pt from other websites, nor for these websites' own content.  

INTELLECTUAL PROPERTY RIGHTS

The Service and all materials therein or transferred thereby, including, without limitation, software, images, text, graphics, logos, patents, trademarks, service marks, copyrights, photographs, audio, videos, music and all Intellectual Property Rights related thereto, are the exclusive property of Joana Estêvão and of Sente Senas Naturais. Except as explicitly provided herein, nothing in these Terms shall be deemed to create a license in or under any such Intellectual Property Rights, and you agree not to sell, license, rent, modify, distribute, copy, reproduce, transmit, publicly display, publicly perform, publish, adapt, edit or create derivative works thereof.

You recognize and agree that by uploading any content (including, but not limited to designs, images, animations, videos, audio files, fonts, logos, illustrations, compositions, artworks, interfaces, text and literary works) through any means to the website, you confirm that you own all the relevant rights or received the appropriate license to upload/transfer/send the content. You agree and consent that the uploaded/transferred content may be publicly displayed at the website.

The reproduction, transfer, distribution or storage of this website's content for other purposes other than for your own private use is strictly prohibited and constitutes breach of these Terms of Use, unless Sente Senas Naturais has given prior written permission for such use.

CLIENT AND USER OBLIGATIONS 

The users of this website agree to respect the Terms and Conditions set out in these document, along with the following obligations: 

  • Never add or share through the website any material which constitutes defamation, obscenity, harassment, xenophobia, fraud, abuse or other form that might violate other individuals' general rights or their right to privacy or intellectual property or which could be prejudicial for Joana Estêvão or for Sente Senas Naturais

  • Keep safe and never share their password with third parties 

  • Never use a false identity 

  • Offer correct personal data and addresses so that Sente Senas Naturais can correctly process the orders 

  • Be at least 18 years old or the age of legal majority in their jurisdiction if different than 18 and have the legal right to participate in the services provided by Sente Senas Naturais 

You agree to indemnify and hold Joana Estêvão and Sente Senas Naturais harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.

We may permanently or temporarily terminate or suspend your access to the service without notice and liability for any reason, including if in our sole determination you violate any provision of these Terms or any applicable law or regulations. You may discontinue use and request to cancel your account and/or any services at any time. Notwithstanding anything to the contrary in the foregoing, with respect to automatically-renewed subscriptions to paid services, such subscriptions will be discontinued only upon the expiration of the respective period for which you have already made payment

NEWSLETTER AND PROMOTIONAL EMAILS

You agree to receive from time to time promotional messages and materials from us, by mail, email or any other contact form you may provide us with (including your phone number for calls or text messages). If you don't want to receive such promotional materials or notices – please just notify us at any time. 

PERSONAL DATA 

Using this website doesn't necessarily imply the provision of personal data. However, in case you would like to get in touch with us, make suggestions, review us or order from our online shop you will need to give us access to certain personal data, including, but not limited to, email address, phone number or personal address in the limits defined by our Privacy Policy, available on this website. 

 

LIMITATION OF LIABILITY 

To the maximum extent permitted by applicable law, in no event shall Joana Estêvão and Sente Senas Naturais be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Joana Estêvão and Sente Senas Naturais assume no liability or responsibility for any (i) errors, mistakes, or inaccuracies of content; (ii) personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service; and (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.

PRODUCTS AND AVAILABILITY

We may, without prior notice, change the products; stop providing the products or create limits for the availability of our products. We may permanently or temporarily terminate or suspend access to the services without notice and liability for any reason, or for no reason.

All pictures shown are for illustration purpose only and are not in any way designed to represent or guarantee the final product. 

 

Ordering through our website constitutes your acceptance of our Terms and Conditions of Purchase. 

 

All offers and promotions are limited to stock on hand.

PRICES 

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. They include VAT, but exclude any costs associated with the delivery. These costs will be added to the final cost after the selection of the delivery method and be clear at the moment of confirming / validating the order. 

 

We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.
 
 

PAYMENT METHODS AND SECURITY

Sente Senas Naturais accepts the following payment methods:

  • Debit and credit card

  • PayPal

  • Bank transfer

Payment information is processed securely. All transactions take place via connections secured with the latest industry standard security protocols. In case of payment by bank transfer, Sente Senas Naturais needs to receive proof of payment by email before starting to prepare the order. 

SHIPPING

Orders from Portugal take between 2 and 7 working days after online payment or after receiving payment confirmation to arrive. Orders from elsewhere in Europe may take up to 10 working days. We do our best to deliver to other continents within a reasonable time frame. However, the exact delivery date depends on the destination. 

Sente Senas Naturais might need up to 5 working days to ship an order if the products are not available in stock. In case of payment by bank transfer, Sente Senas Naturais needs to receive proof of payment by email before starting to prepare the order.

Packages to Portugal Continent take 1 working day following shipment to arrive at destination. On the delivery day the customer will receive a text message to inform them of the delivery time slot. In case the shipment fails, the delivery company will make two other attempts to deliver the package.

 

In case all three attempts fail, the customer will need to pay the delivery cost to return the package to our shop. 

 

Registered packages to Portugal Islands take 1-2 working days following shipment to arrive at destination and the Portuguese post service CTT assumes full responsibility for the delivery. In case of delays, please get in touch with us to check the delivery status.

Orders from elsewhere in Europe and the rest of the world are registered. For international destinations, the customer is responsible for all import duties, customs and local sales taxes levied by the country they are shipping to. Payment of these will be necessary to release the goods from customs on arrival.  We are unable to advise on how much these costs may be.

INVOICES

Customers who require an invoice need to add their taxpayer number in the Invoices & Special Requests field before adding the payment details. 

EXCHANGES AND RETURNS

 

Sente Senas Naturais accepts returns only in case of incorrect orders or damaged products upon delivery. Clients need to send photos of the damaged products by email at sentesenasnaturais@gmail.com shortly after delivery. Sente Senas assumes the cost of return and will send the products immediately after receiving the returned ones. Items must be in the original condition.

Sente Senas Naturais doesn't accept exchanges or returns of products that have already been used, are in good condition or respect the customer order. 

WARRANTY DISCLAIMER

Our products are not meant to diagnose, cure, or prevent any disease or condition. Please use your judgement to decide whether our products are good for your body and see a doctor before using them in case you consider it necessary. Our products don't have a medical or cosmetics certification. 

 

We recommend running an allergy test on first use. Never use our products if you risk suffering an anaphylactic shock to any of our ingredients. We don't assume responsibility in case of any allergic reactions. 

PREFERENCE OF LAW AND DISPUTE RESOLUTION

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of Portugal, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Lisbon, Portugal. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.

Sente Senas Naturais isn't responsible in case its services and products are illegal in the countries where orders are made. 

This document was last updated October 16, 2019.

Still have questions? Contact us!

Email: sentesenasnaturais@gmail.com

NATURAL

VEGAN

SUSTAINABLE

HANDMADE

CRUELTY-FREE

Find our cosmetics in Portugal's shops

WANT MORE?
Get our promotions, workshop invitations, tips for good skincare, and news on healthy products.

2019 Sente Senas